Frequently Asked Questions
Everything you need to know about our ethically sourced gemstones and handcrafted jewelry.
Are the crystals used in your jewelry authentic?
Yes, every stone used at AURA CRYSTALS is 100% authentic and ethically sourced from reputable mines worldwide. We provide a certificate of authenticity with our premium collections.
How should I care for my crystal jewelry?
To maintain the luster of your pieces, avoid contact with harsh chemicals, perfumes, and water. We recommend cleaning your crystals with a soft, dry microfiber cloth and storing them in the provided silk pouch.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping takes 5-7 business days, while international shipping may take 10-15 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn jewelry in its original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.
Do you offer custom designs or sizing?
We currently offer various chain lengths for our pendants. For specific custom requests or ring resizing, please contact our concierge team at support@auracrystals.com.